Our Refund Policy is subject to change at any time with or without prior notice. Please contact customerservice@meetfresh.us if you have any questions.
At Meet Fresh, all orders are made-to-order, prepared fresh, and packaged carefully for pick-up. The temperature and consistency of some items may vary slightly compared to items served for immediate dine-in consumption. To ensure you receive the highest quality and most fresh desserts and/or drinks, please closely monitor your text notifications, arrive at the confirmed pick-up time per your text alert, and enjoy your desserts/drinks immediately. Iced desserts/drinks that have melted or hot desserts/drinks that are no longer hot due to your late arrival for pick-up will not be refunded or exchanged.
Please carefully review your order and let an in-store associate know if you need any further assistance. We will be more than happy to help.
Please note: In the rare occasion that you do not receive a text alert and you experience issues with your order, please contact the store you made your purchase immediately. If we are unable to assist you via phone or if you are unable to return to the store, please email customerservice@meetfresh.us, and we will follow up with you promptly. Please include proof of purchase (i.e., receipt) and photos if applicable) in your email.
We sincerely apologize if there are any errors in your order or if you did not receive the correct items reflected on your receipt. As soon as you notice any errors in your order or if your order is incomplete, please contact the store you made your purchase or the third-party delivery company if you ordered via third-party delivery. If you are contacting the store, please have your proof of purchase (i.e., receipt) ready, and our in-store associates will assist you. If you are returning incorrect items in-store, please return the items in their original containers. It is up to the discretion of the in-store associates and managers to approve or decline any return/replacement requests.
If you are unable to return to the location of your purchase after realizing your order is incorrect or incomplete, or if we were unable to assist you via phone, please email customerservice@meetfresh.us, and we will follow up with you promptly. Please include proof of purchase (i.e., receipt) and photos (if applicable) in your email.
We always strive to achieve the best plausible solution for our customers. Any requests for refunds will be reviewed carefully. It is up to the discretion of the in-store associates and managers to approve or decline any refund requests. Refunds approved in-store will be issued to your original form of payment (i.e., credit card or debit card). Please allow 3-5 business days for the refund to process.
If you are contacting our corporate team at customerservice@meetfresh.us to request a refund, please include proof of purchase (i.e., receipt) and photos (if applicable) in your email. Orders must be within the last 30 days to be considered for a refund. Approved refunds may be issued to your Meet Fresh app account as store credit, which can be used at any participating Meet Fresh location. It is your responsibility to check if the location of your choice accepts the Meet Fresh app and/or e-gift cards. Alternatively, approved refunds may be issued directly back to your credit card (if you originally paid by credit card). Please allow 3-5 business days for the refund to process.
Under all circumstances, proof of purchase (i.e., receipt) must be included/presented for any refund requests. All applicable orders must be verified before any requests for refunds are approved. If proof of purchase is not available, you may provide us (either in-store or via e-mail to customerservice@meetfresh.us) with details of your order, (including but not limited to location, date, time, and items ordered), any photos (if applicable), and we will attempt to locate your order in our system. However, we cannot guarantee we will be able to locate your order or proceed with a refund.
At Meet Fresh, we pride ourselves on serving the most authentic and fresh Taiwanese desserts and drinks containing the highest quality ingredients. If there is any reason you are dissatisfied with your Meet Fresh order, please inform our in-store staff when you receive your order and show us your proof of purchase (i.e., receipt), and we will make reasonable efforts to remake the item for you.
Please note: If we are unable to assist you via phone or if you are unable to return to the store, please email customerservice@meetfresh.us, including proof of purchase (i.e., receipt) and any photos (if applicable) and we will follow up with you promptly.
Please be advised that general dissatisfaction with the food quality and/or service quality are subjective and requests for refunds for these issues may be declined.
We begin preparing your order immediately after it is confirmed. Accordingly, once your order has been placed and confirmed at one of our locations, it cannot be canceled. This includes placing orders for the wrong location if you order online or through the Meet Fresh app.
Unfortunately, Meet Fresh does not handle any third-party delivery disputes or issues. If you experience any issues with your order, please contact your third-party delivery service for assistance.
All sales of merchandise are final and cannot be returned. If you discover any issues with the merchandise at the time of purchase, please contact the in-store associates before leaving the store. Exchanges and replacements may be honored at the discretion of the store associates and managers.
