Frequently Asked Questions

Have questions about our menu or rewards program? Find your answers to the questions we get asked often below. Can’t find your answer? Contact us here and we’ll be in touch with you.

How do I edit or cancel my order?
Our team receives orders as soon as they are confirmed, therefore, we are unable to cancel any orders and kindly decline refund requests.


How do I indicate that I have an allergy?
Please carefully view the menu when selecting your order and make any notes/instructions under Special Instructions.


How do I redeem deals or promos when ordering online?
Deals and promos will be the first thing you see when you view our menu via our online ordering platform. Simply click on "Get Exclusive Deal" to redeem your desired deal and you will then be prompted to make selections to your deal.


How will I be notified when my order is ready?
After you place your online order, you will receive an estimated wait time. When your order is ready, we will notify you via text. Please arrive at the counter and give your order number to an associate to verify your order. Please note that we do not collect your personal information for any marketing purposes.


Why does my order get canceled when I try to place an online order?
Your order may be canceled for a few reasons. Unfortunately, all Meet Fresh USA locations are experiencing a labor shortage. As a result, incoming online orders (especially during busy peak hours) may be canceled as our team prioritizes in-store orders and customers. This is a temporary solution as we continue to build our team while simultaneously providing an efficient and satisfying customer experience for our customers.


How come I never received a text alert?
During peak hours, our associates may be busy fulfilling orders, preparing ingredients, and taking orders. As a result, we may not have someone manually sending out the alerts and will physically call out order numbers and names instead. We apologize in advance.


Can I use the mobile app at all Meet Fresh USA locations?
Due to some capabilities, some locations may not support the Meet Fresh USA app. Those locations are Champaign, IL; Flushing, NY, and Plano, TX.

Is there a rewards program or loyalty program?
Yes! Meet Fresh Rewards is available on our Meet Fresh app. Please click here for more information.

How do I sign up for Meet Fresh Rewards?
You can register a Meet Fresh Rewards account by downloading the Meet Fresh app.

Do you offer any birthday rewards?
As a registered rewards member, we'll celebrate by gifting you 150 free points on your birthday. The points will expire after 30 days. Remember to enter your birthday when you register an account!

How can I earn points for my purchases?
For every $1 you spend, you will receive 1 point. Points can only be earned on qualifying orders (i.e., orders that include desserts, drinks, and/or merchandise items are all qualifying orders. Gift card purchases, however, are excluded from earning reward points.

How can I redeem my points?
For the time being, points can only be redeemed in-store. We're working on improving our app, so stay tuned for updates and new features!

What can I redeem my points for?
Currently, you can receive $1 off your purchase per every 50 points you earn.
How do I redeem reals/promos when placing an order in-store?
Some deals may be exclusive in-app deals that can only be redeemed when placing an order online with our app or by scanning a QR code. There may be some in-store deals available to redeem. Please check with an associate to confirm details of a deal.

How do I redeem deals/promos when placing an order via the self-ordering kiosk?
Unfortunately, deals cannot be redeemed at the self-ordering kiosks and depending on the deal, it may only be redeemed with an associate or online/app.

How do I receive points for my in-store purchases?
Scan your member barcode in the app when checking out with an associate or at the kiosk to ensure you earn points for your purchases.

Do you still notify customers with the pager system?
Depending on the location, we may no longer use the pager system to notify customers when their orders are ready. Due to COVID-19, we decided to minimize as much contact as possible and as a result, began to use a text alert system to notify customers when their orders are ready for pick-up at the counter.

How will I be notified when my order is ready?
Customers will be prompted to give out their phone numbers at checkout (app, counter, and kiosk). When your order is ready, we will notify you via text. Please arrive at the counter and give your name or show your order number to an associate to verify your order.

How come I never received a text alert?
During peak hours, our team members may be busy fulfilling orders, preparing ingredients, and taking orders. As a result, we may not have someone manually sending out alerts and will physically call out order numbers and/or names in store instead.
Where can I find more information about your stores?
Click here to view more information on locations, store hours, menu, and online ordering.

Do you have any franchising opportunities?
Click here to view more information on Meet Fresh franchising opportunities.

Do you allow dine-in?
Dine-in is still available at most of our locations.

How come some items are not available at some locations?
Some new item launches or other menu items may not be available due to a variety of reasons. Some franchise locations may opt out of participating in new menu launches. Depending on the location, ingredients may be in short supply. Additionally, some items may be unavailable during the weekends to accommodate our labor shortage.
Can toppings be substituted?
Unfortunately, substitutions are not allowed for our desserts (Dessert Combos, Signature Series, Shaved Ice, and Egg Waffle Deluxe). We've curated our Signature Series to include the selection of topping combinations that we believe best highlight and complement our flavors and desserts, all while providing the best value to customers. Though we understand customers have preferences, our Dessert Combos (A-C) are curated to provide more topping variations. Lastly, for those who have more specific preferences and crave more personalization, our Create Your Own desserts allow that. This is the best option if you want to pick and choose each topping to go in your desserts.

Are you able to accommodate dietary restrictions?
Please let our team know of any potential dietary restrictions and/or food allergens and we will do our best to eliminate any risk, although, we cannot promise your items will be completely free of items such as tree nuts, peanuts, egg, gluten, dairy, etc., as we work in a fast-paced kitchen environment and use shared utensils and equipment.

Where do you source your ingredients?
At Meet Fresh, we pride ourselves on consistent and authentic taste and quality because we source all of our main ingredients directly from Taiwan. Whatever we can't source overseas, we do our best to source locally within our communities.

Where can I find an allergen guide?
Please click here to view our allergen guide.
Do you accept cash? 
Due to COVID-19 and to minimize any potential risk and contact, some locations are no longer accepting cash as payment. However, a few locations may still be accepting cash.

Do you accept mobile pay?
Yes, we accept mobile payments of Apple Pay and Google Pay.  

Do you accept credit cards?
Yes, we accept credit cards.  

How do I use a gift card?
Please redeem your gift card with an associate or online. You may also load your gift card funds onto the Meet Fresh USA app.

How do I purchase a gift card?
You can purchase a gift card in-store with an associate or online by downloading the Meet Fresh USA app.

Can I use the gift card at all locations?
Most Meet Fresh USA locations* support physical and e-gift cards.

How do I use an e-gift card?
You can enjoy your Meet Fresh e-gift card in the following two ways:

  1. Print or download the e-gift card. When you visit any Meet Fresh location*, scan the barcode to redeem!
  2. Add the balance to your Meet Fresh rewards account or Meet Fresh card by clicking on the link in the original e-gift card email you received.

*at participating locations only. Not accepted at Champaign, IL; Flushing, NY; and Plano, TX.

If you have any questions about our gift cards, please email [email protected]

Please read our new Refund Policy to learn more about our terms and conditions regarding refunds, unsatisfactory dessert, and/or experience.

Meet Fresh reserves the right to process any refunds.

If you have any questions, please email [email protected]